We include information on returns in every order dispatch email and in every parcel but if you have not received either of these, a Goods Returns Authorisation Number (RAN) must be obtained from Air Con Centre for each and every return so that we are able to process your return, otherwise we have no means of identifying the items being returned.
Before you return any item to us please follow our returns authorisation procedure or email firstname.lastname@example.org. We will provide you with a RAN and further information about how to return your item. Please note that a RAN is required before returning any order and we may refuse a return without a returns authorisation number.
Authorised product returns must be sent to:
Air Con Centre
75 Walsall Road
All refunds are processed using the same method by which the original payment was made. Refunds are processed as quickly as possible, and usually within 5 working days.
Technical Assistance and Manufacturer’s Warranty
As re-sellers of the air conditioners, we do not provide a technical support or warranty cover on Air Conditioning equipment. This is provided by the product manufacturer and they should be contacted in the first instance for any faults or missing parts queries. The manufacturers will require that warranties should be registered within 14 days of purchase.
Items Damaged Upon Receipt
If you receive items which the packaging looks damaged on, please sign for the parcels as 'DAMAGED' when you receive them from the courier. In all other cases, courier’s documentation should be signed for as 'UNCHECKED' so that any warranty claims are unaffected.
Please check your order within 2 days of receipt of the items. If you find that the items are damaged in any way, please contact us by email within 2 days of receipt of the items to report the items as damaged on arrival and we will advise you of a RAN.
Faults found within 7 Days of receiving goods
If the product you have purchased develops a fault within 7 days of you purchasing it, in the first instance, please contact the relevant manufacturer as per the warranty mentioned above. This could prevent any avoidable returns to us, saving you the cost of returning the item to us if it turns out to be in full working order. If your product develops a fault within the first 7 days, and the manufacturer asks you to return the item to the seller, then we will arrange to collect the faulty unit and have it replaced.
Any products which are being returned must include all the items that you received in the original shipment including pipes, manuals, and any accessories included.
It is your responsibility to ensure that you package the product well. We cannot accept liability for goods which are damaged in transit and a refund or replacement may not be provided. Please also do not mark the packaging or write on the packaging in any way. A 15% re-stocking fee may be charged.
We test all returned products to confirm any fault and only then is a refund or replacement applied. All goods which are received in full working order will either be returned to you at your cost or incur a 15% restocking fee.
We usually arrange for a courier to collect your returns or occasionally we may ask you to return the items to us directly. Please be aware that proof of postage is not proof of delivery and if we ask you to return items to us, we highly recommend that you use either registered post or a courier service, always ensuring you have sufficient insurance on the return.
Faults occurring after 7 days of receiving goods but within manufacturer’s warranty period
If the item(s) you purchase becomes faulty more than 7 days after your purchase, but within the manufacturer's guarantee period, please contact the manufacturer directly. All of the items we sell are covered by at least a one year manufacturer’s guarantee unless stated otherwise in the product description. All warranties commence on the date of delivery, and the above does not affect your statutory rights.
We recommend you return faulty products directly to the manufacturer.
PLEASE NOTE THAT GUARANTEES OR WARRANTIES DO NO NOT APPLY FOR FAULTS CAUSED BY ACCIDENTAL DAMAGE, NEGLECT OR MISUSE.
Under the Distance Selling Regulations, customers have the right to cancel their contract with Air Con Centre any time up to 7 working days starting the day after delivery. This only applies to consumers, and business purchases are non-returnable.
If you wish to return goods to us, then you must use registered post or a courier service which provides sufficient insurance to cover the value of the items you are returning. You will be liable for the returns costs.
Please ensure you label the box correctly with your RAN and also please do not stick labels (including courier labels) to the outside of the packaging. An invoice copy should also be included and it is vital that goods are returned to us unused and unmarked. Warranties should not have been registered.
If you fail to comply with the above requirements, we reserve the right to reject your returned items. We reserve the right to charge you a minimum of 15% of the value of the original order as a re-stocking fee for unwanted goods.
Please note that we test all returned items
Please be aware that all returns are thoroughly tested. Any returned item which is not faulty will be returned to the customer at the customer’s cost. Refunds are not provided for returned products which are in good working order.
Any claims/return of goods shall be limited to, at our discretion, replacing the goods or refunding the price of the goods. Under no circumstances shall the liability of Air Con Centre exceed the price of the goods.