Returns & Refunds

Unwanted goods to be returned within our 14-days return period

We hope that you never need to return anything to us, however, should you need to we aim to make it as simple as possible for you to exchange or refund your purchase. You will need to return your goods to us within 14 days of when your order was received, and you will be liable for any costs associated with this if your order is just unwanted/ unsuitable. The goods should be unused and in a re-sellable condition including original packaging, manuals, accessories, and any free gifts. All liquids should be removed from the goods before returning.

Please note if your goods are not received in a re-sellable condition (including original packaging, manuals, and accessories) then we reserve the right to make a deduction starting from and not limited to 50%, for loss in value of the goods.

If you would like to return your order, please use our online form and a member of our team will be in touch to arrange your return.

We recommend you use an appropriate courier to return your goods with a tracking number to our address below with the right level of insurance to cover the value of your goods as you will be liable to ensure they goods are received back in a re-sellable condition. We as a company are not held responsible for any returns that are received back damaged.

Love Shopping Direct Limited
Unit 1
Reedswood Park Road

Please note: As we are an online-only retailer, we unfortunately cannot accept on-site visits from customers for sales enquiries or returns processing.

Alternatively, we can help you arrange the return of your goods using one of our couriers for a fee. Please contact us via the website you purchased the item(s) to enquire about this service and the relevant fee. The fee range is up to £75 + VAT depending on the item weight and dimensions, air conditioning units are all chargeable at £75 + VAT due to this as it’s the most secure collection option we have to prevent damage

Returns Tips

How to package your item

Please do not use any coloured tape as we will deem the item(s) as unsellable, only use clear tape if required.

For a large/heavy item(s) please use the straps we provide FOC to eliminate the need for clear tape at all, just ask our Team and we’ll post when arranging the return.

Please do not write on the boxes as we will deem the item(s) as unsellable, all return information required will be on the return label we provide so you do not need to write on the item(s). If you wish to add your information for peace of mind, please write on a piece of paper and place inside the box only if already opened.

For help attaching straps to a large/heavy item(s) please use this link provided below:

Please allow a reasonable processing window of 5 workdays for returns after the item(s) arrives back to us, during busy periods the timeframe can increase. Returned items can’t be prioritised and we process by date of arrival, but of course feel free to make contact if outside of this window.

What do I do if an item develops a fault within the warranty period?

If an item is faulty, it is our aim to get the problem, put right as quickly as possible. We may offer a repair or replacement of the item or offer a price reduction.

Initially we will try to troubleshoot any faults with goods, or we may refer you to the manufacturer directly as they will offer technical assistance for faults and/or carry out the warranty repair services directly themselves. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty form, please contact the manufacturer direct. If you require assistance with locating the manufacturer or their contact details, please contact us.

If there is no such manufacturer service with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model. All goods are tested before repairs are carried out or replacements are sent out and you will be liable for costs incurred if the goods are deemed not to be faulty or have not been used in accordance with the manufacturer’s warranty guidelines.

Which items are excluded from the 14-day ‘unwanted’ returns policy?

We cannot accept the return of unwanted goods with no original manufacturer’s packaging.

What happens if my items delivered are damaged or incorrect?

If you have received your delivery and products are damaged or incorrect, please contact us within 24 hours with your order reference and full details of the products, so that our teams can resolve this for you.

Where possible, always check the goods before the courier leaves the premises and sign for goods as damaged.

I've not received my refund yet, how long does this take?

Refunds to card can take 3-5 working days from when they received and processed and refunds to PayPal can take 1-3 working days from when they are received and processed. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

I need a spare part for my item, can this be supplied?

Currently, we do not supply spare parts for all items that we sell. First, please check the item description and any related products on our website.

Spare parts may also be available direct from the manufacturer, if your item was supplied with an instruction manual, please check this, or alternatively, please contact us for further help.

Were we able to answer your question? If not, please contact us.

For full details of our returns policy, please visit the website of which you made your purchase and refer to the ‘returns’ section, this can be found in the links provided below: | | | |

This does not affect your statutory rights.

Love Shopping Direct, Unit 1, Reedswood Park Road, WALSALL, WS2 8DQ

Love Shopping Direct Limited. Registration no. 6504739 VAT no. 928742786