If you would like to return your order, please contact us via the relevant email address, relating the website your order was originally placed, these are listed below.

Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging, if this is not adhered to, you may be charged for this, details can be found below.

Change of Mind

If you are returning your order due to change of mind, you will be liable for all return’s costs and must use registered post or a courier service which provides sufficient insurance to cover the value of the items you are returning. A change of mind return refund will only be accepted within 14 days of receiving an order.  

Once your item has been returned, a fair assessment will be completed by a member of our returns team, any missing parts or damage to the product, will result in the equivalent deduction in your refund amount issued (as detailed below), this will be assessed on a case by case basis.

Damage/Missing Part

Deductions Charge (based on full retail value of goods)

Aesthetic Damage

10–25% (depending on assessment of damage)

Ducting/Drainage Hose/Window Kit


Water Tank / Remote Control


Fixings (Including, Brackets, Wheels etc.)


Any other parts


Original Packaging

£20 (if you cannot provide the original packaging)


Handling Charge - If you fail to comply with the above requirements, we reserve the right to charge you a minimum of 15% of the original order value.

Collection Service - We can collect any unwanted goods, at a cost of £30, this can be arranged by contacting us at the relevant email address provided above.

Faulty Goods

In the unlikely event the product you have purchased develops a fault within 14 days, please contact us the first instance and we may be able to help trouble shoot any faults, or guide you to the relevant manufacturer, this could prevent any avoidable returns to us, also saving you the cost of returning the item to us if it turns out to be in full working order.

If your product develops a fault within the first 14 days and the manufacturer has requested the item be returned, we will arrange to collect the faulty unit and this will be thoroughly tested by our returns team, who will determine if the product is defective.

If your product is deemed defective and a warranty issue, only then is a refund or replacement applied.

Any products which are being returned must be checked to ensure they are completely empty of any water and include all the items that you received in the original shipment including pipes, manuals any accessories included.

Please also ensure that your product is packaged and re-sealed correctly with all original packaging intact, as we cannot accept liability for any damage in transit.

Handling Charge - If you fail to comply with the above requirements, we reserve the right to charge you a minimum of 15% of the original order value.

This does not affect your statutory rights.


Love Shopping Direct Limited

Unit 1
Reedswood Park Road

Registration no. 6504739  

VAT no. 928742786