Frequently Asked Questions
Q. How much noise will my dehumidifier make?
A. Our dehumidifiers operate at a noise level of 36 – 48 dB. For context, most dishwashers operate around 46-60 dB, so they are quieter than a dishwasher.
Q. Will I be able to sleep at night if I leave my dehumidifier on?
A. Yes, you should be able to comfortably sleep with a dehumidifier running in the same room, unless you are a very light sleeper.
Q. Can the dehumidifier switch off automatically by itself?
A. A dehumidifier will automatically shut itself off if it has an Auto Shut Off function. It will switch off once the target humidity level has been reached. Once the humidity level rises again, the unit will restart to dehumidify your room.
Q. What setting should my dehumidifier be on?
A. We recommend setting your dehumidifier to reach a target humidity of 50 - 55%rh. If you set the dehumidifier any lower it can cause the air to become too dry. However, if you are using the dehumidifier to dry your washing or a room following a leak, we recommend setting it to Cooling Mode or Laundry Mode.
Q. Why have I not received my filter?
A. The filter is connected to the filter case. It is very thin and can be hard to see. If you cannot put your fingers through the filter case, it means the filter is there. It is extremely unlikely that a filter would not be provided with the dehumidifier.
Q. What is an ioniser?
A. An ioniser releases ion into the air. These ions attach to dust particles making them heavy so that they fall to the ground - this means they can be hoovered or wiped away.
Q. Which dehumidifiers have castor wheels?
A. The majority of our dehumidifiers come with castor wheels. Castor wheels make it easier to carry your dehumidifier to your bedroom. These dehumidifiers come with castor wheels.
Q. Which dehumidifiers use HEPA filters?
A. HEPA (High Efficiency Particulate Air) filters remove dust, pollen and other particles from the air, purifying the air quality in the room. These dehumidifiers all have HEPA filters.
Q. Why do you not supply a drainage hose?
A. We removed hoses from our dehumidifiers as 90% of our customers did not require one. This small change has prevented 70,000m of plastic entering landfill each year.
Q. Why is my dehumidifier still running after reaching its target?
A. Once the dehumidifier has reached its target it will continue to run until the humidity level has stabilised. This could be a couple of minutes or even a couple of hours. If you would like your dehumidifier to stop running, increase the target slightly.